DrupalCONCEPT ELITE: Support
Operation of DrupalCONCEPT ELITE is fully automated. Since a large
number of servers cannot be maintained by approximation, we align our
processes with the ITIL best practices. Control of our whole
infrastructure is based on a central configuration management database
(CMDB).
Our operations team attends to all daily IT routine jobs:
- Backup: We perform a backup every 24 hours to prevent data loss.
- Monitoring: We monitor all the IT components 24/7 and will be
notified, should any irregularities occur.
- System software updates: We make sure that the whole software stack
below your Drupal installation is up-to-date.
- Trend analysis and proactive maintenance: We observe all the
important system parameters and are therefore able to intervene
before any disturbances occur.
- Systems optimisation: We continually optimise the system configuration
for you to get optimum performance.
By providing complete managed hosting, we alleviate our customers so
they can fully concentrate on their Drupal website.
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